Frequently asked questions

Marine-grade aluminum, with stainless steel hardware and an exterior-grade powder-coat finish. Wood-look doors use a sublimated finish infused into the aluminum, so there's no wood to weather.

The aluminum body, door and post won't rust, and the hinges and screws are stainless steel. The one small steel part is the magnet plate that holds the door closed; wipe it down now and then, especially near the coast or salted roads. If it ever shows rust, contact us and we'll help.

Every piece is made to order in Cookeville, Tennessee, USA.

Each one is made to order in Cookeville, Tennessee, from marine-grade aluminum, with stainless steel hardware, an exterior-grade powder coat and house numbers laser-cut into both sides. The aluminum won't rust, it's built to be repaired rather than replaced, and it's designed to look as good in ten years as the day it was installed.

Custom mailboxes are built to order and ship in about 2–3 weeks. Once your order ships you'll get a confirmation email with tracking. Transit is typically about 3 days via UPS Ground, depending on where you are.

We can't speed up fabrication, but if you need the post sooner we can often ship the post ahead of the finished mailbox so you can get the groundwork started. Just let us know and add a note to your order.

Shipping is a flat rate based on your order total and where it's going. You'll see the exact amount at checkout before you pay.

Check live status anytime with our order tracker: enter the order number from your confirmation email. Tracking is also emailed automatically the moment your order ships. Still have a question? Email hello@deusmodern.com.

We ship within the United States, including Hawaii and Puerto Rico. For other destinations, email hello@deusmodern.com.

Yes. Every mailbox is made to order in our durable powder-coat colors, including the Color Collection finishes, with sublimated wood-look door options (we no longer use real wood doors — the sublimated finish is far more weather-stable). White or brushed stainless accent panels are also available to make your numbers pop.

Yes — request a free finish sample card and we'll mail it to you. Every mailbox product page also shows our full finishes chart.

Two: the 2" Slim Post for a lighter profile, and the substantial 6×6 Square Post, available in-ground or surface-mounted. Both come in colors that match our mailbox finishes.

Yes. Tell us the product and options you want (for example, a Waldo Custom Mailbox without a post) and we'll email you an itemized quote.

Every product page lists exact dimensions. Address numbers are laser-cut 2.5" tall as standard; contact us if you need a different height.

No. Mailboxes and posts are sold separately so you can choose the post that suits your site, and both are finished to match.

Yes. The Waldo XL can be fitted with our Mailbox Locking Upgrade. The standard Waldo can't take a lock, because USPS requires a larger opening than its size allows.

Full instructions and specifications are in our installation guide. If anything is unclear, send us a photo of your setup and we'll walk you through it. Need a hand? Find a pro on our Verified Installer map.

Set the in-ground post about 16" deep in concrete so the mailbox lands at the correct USPS height. Our in-ground posts are designed around USPS guidelines.

USPS guidelines call for the bottom of the mailbox to sit 41–45" above the road surface, with the front 6–8" back from the curb edge. Our in-ground posts are sized to land in that range. Check with your local post office for any local rules.

Every mailbox includes our standard aluminum mounting plate on the underside, which attaches to the mounting bracket and can be adapted for most posts. For non-Deus Modern or unusually sized posts, our Universal Mounting Plate is available — most customers don't need it for a standard wood post. Not sure? Send us a photo of your post and we'll advise.

Just enter NONE in the house number box when ordering.

The house numbers illuminate — not the whole mailbox. If you order the LED Light Upgrade with your mailbox, it arrives with the LED kit already installed.

Yes. The 12V LED Light Upgrade can be ordered with your mailbox or added later.

The LED panels are rated for about 30,000 hours on the recommended power supply. Using any other voltage or power source can significantly shorten their life.

First, confirm the power supply is delivering a steady 12V DC. To help us troubleshoot, send a photo of your transformer along with a multimeter reading at the connection. From there we can tell whether it's a power issue or a panel we need to replace.

Non-custom items can be returned within 30 days of the shipment date, with a 15% restocking fee and the cost of shipping. Refunds go back to your original payment method once the item is returned in like-new condition. Custom items are handled individually and are subject to the customization fee. Opened LED kits may carry an additional labor / opened-item fee.

To get started, use the returns form on our warranty + returns page.

Reach out as soon as possible. Because everything is made to order, changes and cancellations are easiest before fabrication begins. After that we'll look at it case by case and always do our best.

A bent mounting tab can usually be eased back into place with a crescent wrench. If you'd rather not, send us photos and we'll get a replacement part out to you.

We're sorry — that's rare, and we'll make it right. Please report it with photos as soon as it arrives, before installing. For genuine shipping or fabrication damage we remake the item right away. Items damaged during or after installation aren't returnable, so inspect everything on delivery.

Orders with a post often arrive in two packages, which can ship and arrive separately. If something still seems missing, send a photo of what you received and we'll sort it out quickly.

Yes. Designers, architects, builders and realtors can apply for our Trade Program, and installers can join our Verified Installer Network. Once your account is approved, your pricing applies automatically at checkout when you're signed in with the email on your account.

Yes. Every Deus Modern mailbox and post carries a lifetime warranty against rust-through, cracking and structural failure of the aluminum body, door and post, for as long as you own the home. The finish, hardware and workmanship are covered for 3 years, and LED lighting for 2. See the full lifetime warranty.