Please read below for answers to common questions.

Can't find your question? Email us at hello@deusmodern.com.

PRODUCT INFORMATION

Q. What materials are the mailboxes made of?

A. We use a combination of non-rusting aluminum and Stainless Steel hardware with premium exterior grade powder coatings for the finishes.

Q. Is a post included with the mailbox?

A. All mailboxes and posts are sold separately.

Q. What are the dimensions of the item?

A. Each item description contains specifics on the size, and other details.

A. Our standard mailbox text height is 2.5". Please reach out to us if you require a different text height.

Q. What is the sublimated door finish?

A. A decorative powder coating process in which dyes get infused onto a pre-treated aluminum surface using heat and pressure creating the unique look of wood.

Q. Do you have a lighting option for behind the house numbers?

A. Yes! We offer the 12V LED Light Upgrade which you can find here.

Q. Does the mailbox finish match the post finish?

A. We use the same color palette for all of our finishes so items of the same color will match perfectly.

Q. Is there any chance the mailbox will rust?

A. Our mailboxes are made of rust resistant materials making it ideal for both northern or coastal environments.

Q. Do you have a locking mailbox option?

A. Yes, you can find it here.

Q. Why doesn't the Waldo have a locking option in standard size?

A. USPS requires a minimum size opening that isn't possible to achieve on the standard size Waldo.

SHIPPING INFORMATION

Q. How long until my order will ship?

A. Custom items typically ship within 3 weeks of the order date. Please see specific product features for more accurate shipping times.

Q. Does the post ship separately from the mailbox?

A. Yes, both items are rather large and will ship in separate boxes. Due to the size and weight of the items please be thoughtful in shipping location and handling of the large and heavy packages.

Q. Do you offer RUSH orders?

A. We are committed to delivering our product as quickly as possible but do not currently accept rush requests. We fabricate the custom products to order and use all of this time to ensure the highest quality. Please let us know if you need the post to arrive early to place a temporary mailbox up until your new mailbox arrives.

Q. Can you ship internationally?

A. Unfortunately, we currently only ship within the United States and to Hawaii and Puerto Rico.

Q. What do I do if my item arrives damaged or defective?

A. We have very strict quality control to deliver quality products. Unfortunately, sometimes things happen. All damage or missing item claims must be reported prior to installation of the product. Photos must be included. Please fill out the required forms here.

INSTALLATION INFORMATION

Q. Can the mailbox be mounted to my existing post?

A. Our standard mounting plates on the underside of our mailboxes can be modified for some installations to non Deus Modern posts. For installations to concrete/stone walls we recommend our Universal Mounting Plate that can be found here.

Q. How do I install the items I purchased?

A. Installation is pretty simple. You can find specific instructions for your item at this link.

SALES + PROMOTIONS

Q. Do you offer sales or promotions?

A. We have an annual Black Friday/Cyber Monday site-wide sale. Please keep in mind we strive to keep our standard prices as low as we can while maintaining a high level of quality our customers can enjoy for many years.

***Please note that we do not offer price adjustments for orders placed prior to or after our annual sale.