Frequently Asked Questions
Please read below for answers to common questions.
Can't find your question? Email us at firstname.lastname@example.org.
Q. How long until my order will ship?
A. Custom items typically ship within 4 weeks of the order date. Please see specific product features for more accurate shipping times.
Q. Does the post ship separately from the mailbox?
A. Yes, both items are rather large and will ship in separate boxes. Due to the size and weight of the items please be thoughtful in shipping location and handling of the large and heavy packages.
Q. What are the dimensions of the item?
A. Each item description contains specifics on the size, and other details.
Q. Is a post included with the mailbox?
A. The post is sold as a separate item in our shop.
Q. What is the sublimated door finish?
A. A decorative powder coating process in which dyes get infused onto a pre-treated aluminum surface using heat and pressure creating the unique look of wood.
Q. What is Metalgrain? (Discontinued Door Finish)
A. Our Metalgrain doors use an architectural, exterior-grade wrap adhered to an aluminum substrate giving the classic look of wood without the maintenance.
Q. Is any assembly required?
A. Individual items are fully assembled. Our mailboxes are made to easily attach to our modern post.
Q. How do I install the items I purchased?
A. Installation is pretty simple. You can find specific instructions for your item at this link.
Q. What do I do if my item is damaged or defective?
A. We have very strict quality control to deliver quality products. Unfortunately, sometimes things happen. All damage or missing item claims must be reported prior to installation of the product. Photos must be included. Please send an email to email@example.com so we can help resolve the issue.
Q. What options are there for custom orders?
A. We are happy to hear possible options to further customize your order or for other unique custom fabrications. Please send an email to firstname.lastname@example.org
Q. Can you ship internationally?
A. Our standard shipping rate only covers shipping to US territories. If you wish to deliver to another location please email us at email@example.com
Q. Can the mailbox be mounted to my existing post?
A. We recommend our Universal Mounting Plate for installing our mailboxes to existing posts. Find it here.
Q. Does the mailbox finish match the post finish?
A. We use the same color palette for all of our finishes so items of the same color will match perfectly.
Q. Is there any chance the mailbox will rust?
A. Our mailboxes are made of rust resistant materials making it ideal for both northern or coastal environments.
Q. Do you have a secure locking option?
A. Yes, you can find them here.
Q. Why doesn't the Waldo have a locking option in standard size?
A. USPS requires a minimum size opening that isn't possible to achieve on the standard size Waldo.
Q. Four weeks is a long time, do you offer RUSH orders?
A. We are committed to delivering our product as quickly as possible. We hand build the custom items to order and use all of this time to ensure the highest quality. Posts often ship very quickly so if mail delivery is needed sooner we often suggest obtaining a temporary mailbox to install on the new post until your new mailbox arrives.
Q. Do you offer sales or promotions?
A. The one promotion we offer each year is an annual Black Friday/Cyber Monday site-wide sale. Please keep in mind we strive to keep our standard prices as low as we can while maintaining a high level of quality our customers can enjoy for many years.
Q. Is there a way to be notified of new product releases and news about Deus Modern?
A. Yes! To stay in the know please sign up below or at check out.