We stand behind every mailbox
How our warranty, returns and damage claims work — and the fastest way to get help.
We want you to feel confident in your purchase. Our warranty covers quality workmanship, materials and defects in production for 3 years from the original date of purchase.
It doesn't cover misuse, intentional damage, or premature wear caused by not taking proper care of the product — see our mailbox care guide.
To make a claim, fill out the warranty claim form.
- Non-custom items can be returned within 30 days of the shipment date, with a 15% restocking fee and the cost of shipping.
- Refunds go back to the original payment method once the product is returned in like-new condition.
- Custom items are handled individually and are subject to the customization fee.
Fill out the returns / exchange form to get started.
Please inspect your products when they arrive. All damage claims must be reported within 10 days of delivery and before installation. Deus Modern isn't liable for products damaged during installation.
Photos we'll need:
- The damaged item inside the box, as it arrived
- The packaging material
- The item outside the box, clearly showing the damage
- A close-up of the shipping label with tracking number
- The top and two sides of the shipping box
- The bottom and the opposite two sides of the shipping box
Lost or stolen packages
Package liability passes to the customer at the time of shipment. We email shipping confirmation with tracking as soon as your order ships — please track your package and plan for its arrival. You can also check status anytime with our order tracker.
Deus Modern isn't responsible for lost or stolen packages, or for theft claims when the carrier has verified delivery.
Need help with a claim or return? Email hello@deusmodern.com and we'll take care of you.
