We want you to feel confident with your purchase. We stand behind our products by offering a warranty that covers quality workmanship, materials, and defects in production for a period of 5 years from the original date of purchase. Please keep in mind that we cannot offer our warranty on cases of misuse or intentional destruction of our products.
We know that when you purchase our modern mailbox, you are making an investment in a product to enjoy for years to come. Sometimes in life things happen, delivery trucks, teenagers, etc. We have provided ongoing support for all of our customers when life happens and are always available to help customers as needed to get their mailbox situation resolved and back to normal as quickly as possible. And though our products are custom, we keep a file of fabrication specifications so should something need to be remade, it is as simple as sending a file to a common metal fabricator to have the item remade new along with using our standardized RAL powdercoat colors to replicate the finish.
Items that are not customized can be returned within 30 days from the shipment date with no restocking fee, just the cost of shipping. We can only issue refunds back to original payment method and will be issued upon return of the product in like new condition. Custom items will be returned on an individual basis and are subject to the customization fee. Remember, we are always just a quick email away to help resolve any issues with our products.